REFUNDS POLICY

Guixer.com provides payment gateway services designed to securely process online transactions between merchants and consumers. Our refund policy applies exclusively to issues arising from the functionality of our gateway or system errors.

• Eligibility for Refund: Refunds are granted only in cases where a transaction was processed incorrectly due to a system malfunction, error in processing, or duplicate charges. Refund requests must be submitted within 30 days from the date of the transaction. The refund request will be verified based on transaction logs and system reports.
• Merchant Dispute Resolution: If a consumer disputes a charge related to a product or service purchased from a merchant, it is the responsibility of the merchant to resolve the issue. Guixer.com facilitates the payment process but does not manage merchant-consumer disputes unless directly related to our system errors.
• Refund Process: To request a refund, please contact our support team at support@guixer.com with the transaction ID, date, and details of the issue. Once we verify that the refund request is valid, we will process the refund within 7-10 business days. Refunds will be returned to the original payment method.
• Processing Fees: Transaction fees charged by Guixer.com are non-refundable unless the error is a direct result of our service malfunction. For instance, in cases of duplicated transactions caused by a system glitch, fees will be included in the refund